PETSHOP18.COM'S LOYALTY PROGRAM
The Petshop18.com's Loyalty program (the “Program”) is a loyalty reward program offered by Petshop18.com (“Petshop18’s”, “us”, “our” or “we”) to customers of Petshop18.com shopping online at Petshop18.com
The Program allows persons who have completed the membership enrollment steps in accordance with the present Terms and Conditions (the “Program Members” or “Members”) to collect reward points when making purchases online or by phone on items identified from time to time by Petshop18's (“Eligible Purchases”), and to redeem these reward points for reward, benefits and/or rebates/discounts offered by Petshop18.com from time to time.
Members acquire no vested right or entitlement to the continued availability of any particular reward or benefactor redemption level.
Membership is free and no initial purchase is required in order to become a Member.
To enrol, you must have a valid Indian address and be 18 years of age or older. At a minimum, you must provide your first name, last name, address, postal code, email address and phone number. You may also be asked to provide data such as gender or preferred language during the sign-up process. Only one Account ("Petshop18.com's Reward Account” or “Account”) is permitted per person.
All memberships can be set up online or by phone. To become a valid Member, You must be required to register your account by providing complete and accurate information and indicating your acceptance of these Terms and Conditions.
You must advise us immediately of any changes of Personal Information (as defined herein) including name, address, and e-mail address either by visiting www.petshop18.com or by contacting us at 7840000222-7840000333. Petshop18.com shall not be liable for misdirected email or mail communications, including any notices under these Terms and Conditions or any consequences thereof where your Personal Information is inaccurate or no longer valid. If we believe that some of our records are inaccurate, we may contact you to verify our records. We reserve the right to cancel any Account for which we have incomplete or inaccurate Personal Information and all points redemptions on that Account may be blocked and any points awarded may be forfeited. The submission of false or fictitious Personal Information will result in all the reward points accumulated on an Account being forfeited.
Petshop18.com reserves the right to refuse issuance of an Account to any person who does not follow the prescribed enrolment procedures.
Petshop18.com Reward membership is only available to individuals. Petshop18.com Reward membership will not be available to corporations, businesses, or anyone other than an individual, unless written approval is received in advance from Petshop18.com, in its sole discretion. Petshop18.com Reward points will not be awarded if in Petshop18.com reasonable opinion the merchandise purchased will be used for resale or commercial use and any reward points awarded on such purchases will be forfeited. If a Petshop18.com Reward Member was awarded points for an offer or promotion in which a Member purchased product in excess of reasonable quantities, the reward points awarded as a result of that offer or promotion may be forfeited without prior notice and the Account may be suspended or closed.
If for any reason we believe a Member is under the age of 18, we reserve the right to request proof of age. If such proof is not provided, all Personal Information regarding that individual may be deleted from our system and the Membership may be terminated, including the immediate forfeiture of all reward points.
Collection and Redemption of Petshop18.com Reward Points
To collect reward points following enrolment, you must make eligible purchases in-store, online or by phone under a Member’s account.
Online: One (1) Petshop18.com Reward point will be issued for every one Rupee spent.
The total Petshop18.com Reward points awarded and reflected on the cash register receipt will be rounded down to the nearest rupee. Petshop18.com may offer special promotions from time to time offering additional reward points (“bonus reward points”). Such bonus reward points, once awarded, shall form part of the Member’s Petshop18.com Reward points balance (Petshop18.com reward points and bonus reward points collectively referred to as “reward points”).
Petshop18.com standard Return/Exchange Policy applies. In the event of a return/exchange of any Eligible Purchase, reward points will be deducted automatically from the Account that was used for the Eligible Purchase . Upon the return and/or exchange of Petshop18.com products awarded through the redemption of reward points, all redeemed reward points will be forfeited and the Member will receive the full value of the returned product.
All reward points totals, as shown in emails, will be deemed correct unless otherwise substantiated by the Member by bringing forward evidence satisfactory to Petshop18.com. In the case of a discrepancy, our internal database and records govern. Discrepancies must be addressed with the Petshop18.com Reward Customer Service Centre within three months of the date on which the discrepancy occurred. Petshop18.com reserves the right to restrict redemption or put a “hold” on reward points for up to 90 days from the date the points are posted to an Account if Petshop18.com has reasonable belief that fraud has occurred or in the event of a breach or suspected breach of the Terms and Conditions of this Program.
Reward points are not transferable from one Member to another. Reward points are reduced to zero upon closure of a Petshop18.com Reward membership.
Should any Member not collect reward points, purchase merchandise using a Petshop18.com Reward Card or redeem reward points for 6 consecutive calendar months, the membership will be deemed to be inactive and all accumulated reward points will be forfeited. If a Member’s only activity in 6 consecutive calendar months consists of transferring points under any reward promotion in existence from time to time, the membership will be deemed inactive and all accumulated reward points will be forfeited.